State Farm® Insurance Agent Don Self

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Joel R

October 17, 2023

5 out of 5

"Great people always friendly and helpful."

Nanci Holden

April 26, 2023

5 out of 5

"Richard help to calm my nerves when they were shot. He handled my problem like a true professional. I am grateful for his time and compassion."

TERESHKOVA BONNICK

April 15, 2023

5 out of 5

"Don and his son Richard were empathetic and understanding. They also were knowledgeable, experience and get things resolved immediately."

Gigi Green

March 7, 2023

5 out of 5

"Goes the extra mile to help you."

Jack Martin

January 12, 2023

5 out of 5

"Excellent agency, meets all my needs!"

Kathryn Satcher

January 6, 2023

5 out of 5

"I WISH THERE WERE 10 STARS. DON SELF AND DONNA, and THE REST OF THE STAFF HAVE BEEN OVER THE TOP WITH CUSTOMER SERVICE! I CANNOT COUNT THE TIMES AT HOW IMPRESSED I HAVE BEEN WITH THIS FINE COMPANY. DON HIMSELF CALLED ME TO WISH ME A HAPPY BIRTHDAY!! AND SENT A CARD. THEY HAVE AN UNUSUAL FANTASTIC WAY OF TREATING THEIR CUSTOMERS WITH THE UPMOST RESPECT UNLIKE ANY OTHER INSURANCE COMPANY I HAVE EVER BEEN WITH! I ENCOURAGE YOU TO CALL THEM, AS I HAVE EVERYONE IN MY FAMILY. THEY ARE THE TOP!!’ KEEP UP THE GREAT CUSTOMER EXPERIENCE DON AND DONNA. YOU ARE ALL WHAT MAKES THE TERM “CUSTOMER SERVICE “. SHINE. THANK YOU ALL AGAIN!!!"

Amos Abraham

December 30, 2022

5 out of 5

"Being a member of State farm family great people Don staff always take care of me great friendly people"

mariana

December 29, 2022

5 out of 5

"Excellent"

Breanna Harvey

November 30, 2022

5 out of 5

"I am so thankful for Richard Self of State Farm Insurance. He always has my family's best interest in mind when helping me make decisions. We have been with him for over five years now and I can't imagine going anywhere else for insurance!"

Kandy Galbraith

November 8, 2022

5 out of 5

"We have been with State Farm in Colledge Dale TN since the 1975 we have nothing but the highest respect for this insurance company. When they say they have great claims help they sure do. We would never look at any other insurance company no matter if it was much cheaper. Thank you Don and Richard Self your the best!"

Charles Merzbacher Jr

October 20, 2022

5 out of 5

"Always a quick response to any questions. Quality insurance and great rates!"

Lauri Clark

July 26, 2022

5 out of 5

"I had a very nice experience speaking with Donna Lacey during my initial inquiry of coverage. She handled all the details and made the switch seamless. The entire office was great to work with! I am very excited to be a part of the State Farm family."

Lauren Hemedinger

May 26, 2022

5 out of 5

"He is in touch with his clients. After all, it's a very difficult job; being an Agent. Selling your product is not easy and maintaining customers is very difficult."

Daryl Chesney

April 21, 2022

5 out of 5

"Someone is always promp to answer phone calls and answer questions. This office has been my agency for decades now."

A C

March 4, 2022

5 out of 5

"That moment where Don himself calls you on your Birthday just to wish you well! Trust me when I say this, his amicable nature filters down to his entire team. Does your agent do that? If not, then call Don. You will get more than just a coverage. =]"

John Tippit

November 16, 2021

5 out of 5

"Best customer service, welcoming. Donna worked hard for me . I am excited to be a customer."

Tom Turk

September 13, 2021

5 out of 5

"Always excellent service here whenever I call or stop by in person"

Sam King

August 6, 2021

5 out of 5

"Good and reliable services, good people you can talk to about your concerns, willing to help all the time, been a customer for 5 years, what do we need from other people..just a smile and good heart."

Jimmy Rhodes

February 7, 2021

5 out of 5

"Don and Richard are top notch! They handle all my insurance needs personal and business, they have never let me down and have always been there for me with flying colors. They are simply the best!"

Christine Keefe

February 3, 2021

5 out of 5

"Richard and Don Self are honest and straightforward. I am pleased with their service as my State Farm agents"

Jason Grear

February 3, 2021

5 out of 5

"Don Self team has been true partner for us since we moved to Chattanooga. Always same day response. Team takes customer service to highest level."

José Luiz de Andrade Junior

January 29, 2021

5 out of 5

"I high recommend!"

JD Wickham

December 18, 2020

5 out of 5

"Richard Self is one of the most honest and loyal men you will ever meet. You can trust he always has your best interest at heart."

Charmaine Alexander

June 4, 2020

5 out of 5

"I have been a customer of Don Self State Farm agency for the last 7 years. As a Canadian parent, insuring my children while they were in Tennessee for school was something I didn't know the first thing about. Walking into Don Self's agency, and sitting down with Donna Lacey, was so easy! I walked out of office feeling very much relieved that everything was taken care of. Through the years, I kept Donna busy for sure - kids changing cars, fender benders, and rental insurance. Donna (and if Donna was away - the rest of the team was awesome!) took care of it all. If I sent an email, I would typically have an answer within the hour. This was always appreciated since I was 14 hours away and sometimes frantic! I cannot say enough about Donna, her colleagues, and the service I received at this agency. Although my youngest has now graduated and left the area, I am still and will always be a State Farm customer because of the service I received at Don Self Agency."

Susanna Crouch

November 8, 2019

5 out of 5

"Friendly staff who take a personalized approach to your plans, questions and needs. Don self even called me personally to wish me and happy birthday."

What our customers say about us...

Joel R

October 17, 2023

5 out of 5

"Great people always friendly and helpful."

Nanci Holden

April 26, 2023

5 out of 5

"Richard help to calm my nerves when they were shot. He handled my problem like a true professional. I am grateful for his time and compassion."

TERESHKOVA BONNICK

April 15, 2023

5 out of 5

"Don and his son Richard were empathetic and understanding. They also were knowledgeable, experience and get things resolved immediately."

Gigi Green

March 7, 2023

5 out of 5

"Goes the extra mile to help you."

Jack Martin

January 12, 2023

5 out of 5

"Excellent agency, meets all my needs!"

Kathryn Satcher

January 6, 2023

5 out of 5

"I WISH THERE WERE 10 STARS. DON SELF AND DONNA, and THE REST OF THE STAFF HAVE BEEN OVER THE TOP WITH CUSTOMER SERVICE! I CANNOT COUNT THE TIMES AT HOW IMPRESSED I HAVE BEEN WITH THIS FINE COMPANY. DON HIMSELF CALLED ME TO WISH ME A HAPPY BIRTHDAY!! AND SENT A CARD. THEY HAVE AN UNUSUAL FANTASTIC WAY OF TREATING THEIR CUSTOMERS WITH THE UPMOST RESPECT UNLIKE ANY OTHER INSURANCE COMPANY I HAVE EVER BEEN WITH! I ENCOURAGE YOU TO CALL THEM, AS I HAVE EVERYONE IN MY FAMILY. THEY ARE THE TOP!!’ KEEP UP THE GREAT CUSTOMER EXPERIENCE DON AND DONNA. YOU ARE ALL WHAT MAKES THE TERM “CUSTOMER SERVICE “. SHINE. THANK YOU ALL AGAIN!!!"

Amos Abraham

December 30, 2022

5 out of 5

"Being a member of State farm family great people Don staff always take care of me great friendly people"

mariana

December 29, 2022

5 out of 5

"Excellent"

Breanna Harvey

November 30, 2022

5 out of 5

"I am so thankful for Richard Self of State Farm Insurance. He always has my family's best interest in mind when helping me make decisions. We have been with him for over five years now and I can't imagine going anywhere else for insurance!"

Kandy Galbraith

November 8, 2022

5 out of 5

"We have been with State Farm in Colledge Dale TN since the 1975 we have nothing but the highest respect for this insurance company. When they say they have great claims help they sure do. We would never look at any other insurance company no matter if it was much cheaper. Thank you Don and Richard Self your the best!"

Charles Merzbacher Jr

October 20, 2022

5 out of 5

"Always a quick response to any questions. Quality insurance and great rates!"

Lauri Clark

July 26, 2022

5 out of 5

"I had a very nice experience speaking with Donna Lacey during my initial inquiry of coverage. She handled all the details and made the switch seamless. The entire office was great to work with! I am very excited to be a part of the State Farm family."

Lauren Hemedinger

May 26, 2022

5 out of 5

"He is in touch with his clients. After all, it's a very difficult job; being an Agent. Selling your product is not easy and maintaining customers is very difficult."

Daryl Chesney

April 21, 2022

5 out of 5

"Someone is always promp to answer phone calls and answer questions. This office has been my agency for decades now."

A C

March 4, 2022

5 out of 5

"That moment where Don himself calls you on your Birthday just to wish you well! Trust me when I say this, his amicable nature filters down to his entire team. Does your agent do that? If not, then call Don. You will get more than just a coverage. =]"

John Tippit

November 16, 2021

5 out of 5

"Best customer service, welcoming. Donna worked hard for me . I am excited to be a customer."

Tom Turk

September 13, 2021

5 out of 5

"Always excellent service here whenever I call or stop by in person"

Sam King

August 6, 2021

5 out of 5

"Good and reliable services, good people you can talk to about your concerns, willing to help all the time, been a customer for 5 years, what do we need from other people..just a smile and good heart."

Jimmy Rhodes

February 7, 2021

5 out of 5

"Don and Richard are top notch! They handle all my insurance needs personal and business, they have never let me down and have always been there for me with flying colors. They are simply the best!"

Christine Keefe

February 3, 2021

5 out of 5

"Richard and Don Self are honest and straightforward. I am pleased with their service as my State Farm agents"

Jason Grear

February 3, 2021

5 out of 5

"Don Self team has been true partner for us since we moved to Chattanooga. Always same day response. Team takes customer service to highest level."

José Luiz de Andrade Junior

January 29, 2021

5 out of 5

"I high recommend!"

JD Wickham

December 18, 2020

5 out of 5

"Richard Self is one of the most honest and loyal men you will ever meet. You can trust he always has your best interest at heart."

Charmaine Alexander

June 4, 2020

5 out of 5

"I have been a customer of Don Self State Farm agency for the last 7 years. As a Canadian parent, insuring my children while they were in Tennessee for school was something I didn't know the first thing about. Walking into Don Self's agency, and sitting down with Donna Lacey, was so easy! I walked out of office feeling very much relieved that everything was taken care of. Through the years, I kept Donna busy for sure - kids changing cars, fender benders, and rental insurance. Donna (and if Donna was away - the rest of the team was awesome!) took care of it all. If I sent an email, I would typically have an answer within the hour. This was always appreciated since I was 14 hours away and sometimes frantic! I cannot say enough about Donna, her colleagues, and the service I received at this agency. Although my youngest has now graduated and left the area, I am still and will always be a State Farm customer because of the service I received at Don Self Agency."

Susanna Crouch

November 8, 2019

5 out of 5

"Friendly staff who take a personalized approach to your plans, questions and needs. Don self even called me personally to wish me and happy birthday."